Terms & Conditions
Platform Use

Definitions and Scope of Agreement

In this document, "mywin96", "we" or "platform" refers to the mywin96.org website and all services operating under it. "Member", "you" or "user" refers to any individual who registers for or uses mywin96 services.

These terms and conditions constitute a legally binding agreement between you as the user and mywin96 as the service provider. By registering an account or using any part of the platform, you acknowledge that you have read, understood and agreed to be bound by all provisions in this document.

mywin96 reserves the right to amend these terms and conditions at any time. Notice of amendments will be published on this website with a clear effective date. It is the member's responsibility to review these terms from time to time.

Eligibility and Account Registration

Registration and use of the mywin96 platform is subject to the following eligibility requirements, which must be fully met:

• You must be at least 21 years of age on the date of registration.
• You are registering in a personal capacity, not on behalf of any company or legal entity.
• You are not on an active self-exclusion list at any gambling platform.
• You understand the risks associated with online gambling and gamble within your means.
• Use of the platform does not violate any laws or regulations applicable in your place of residence.

Each individual is only permitted to hold one mywin96 account. Holding multiple accounts by a single individual is strictly prohibited and may result in the termination of all related accounts without prior notice.

All information provided during registration must be accurate, complete and current. Inaccurate or misleading information may result in account cancellation and forfeiture of any associated balance.

Deposits, Withdrawals and Payment Methods

mywin96 supports the following deposit and withdrawal methods for the convenience of Malaysian members:

Accepted payment methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH.

All deposits will be credited to your account once payment is confirmed. For any unexpected delays, members may contact the support team 24/7 via live chat or email for prompt assistance.

Withdrawals will only be processed to an account or digital wallet registered in the member's own name. mywin96 reserves the right to decline withdrawal requests if there is suspicion of money laundering or fraud.

Bonus and Promotion Terms

mywin96 offers various bonus programmes to eligible members. Each bonus is subject to specific requirements that must be met before winnings from that bonus can be withdrawn.

Welcome Bonus: New members are eligible for a 100% bonus on their first deposit up to a maximum of RM500. The wagering requirement is 15 times the bonus amount received before any withdrawal can be made.

mywin96 also runs a VIP programme with four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate, ranging from up to 0.3% for Bronze, up to 0.6% for Silver, up to 0.9% for Gold and up to 1.2% for Platinum.

• Bonuses cannot be transferred between accounts and may only be used by the member who received them.
• mywin96 reserves the right to cancel bonuses if fraud or promotion abuse is proven.
• Any attempt to exploit the bonus system will result in cancellation of all bonuses and closure of the account.
• Wagering requirements must be completed within the time period specified for each promotion.

Game and Betting Rules

The mywin96 platform offers various game categories including online slots, live casino, sports betting, sportsbook and arcade games. Each game category is subject to specific rules listed in the relevant help section.

Game results are determined by a certified random number generator (RNG) to ensure fairness and transparency. mywin96 is not responsible for losses incurred by members during play.

• Any attempt to manipulate game outcomes or use unauthorised third-party software is strictly prohibited.
• Bets placed cannot be cancelled once a game round has started.
• In the event of a technical disruption during a game session, mywin96 will address the issue in accordance with its established policy.
• mywin96 reserves the right to void bets that are found to have taken advantage of a technical error or incorrect pricing.

Platform Abuse and Fraud

mywin96 maintains a zero-tolerance policy against all forms of fraud, hacking, collusion and platform abuse. Members found to be involved in such activities will face strict action.

The following activities are strictly prohibited on the mywin96 platform:

• Use of bots, automated software or scripts to interact with the platform without written authorisation.
• Colluding with other members to manipulate game outcomes or gain an unfair advantage.
• Use of multiple accounts by a single individual to obtain duplicate bonus benefits.
• Money laundering through repeated deposit and withdrawal activity with no genuine intent to play.
• Any attempt to hack or compromise the security of the mywin96 system.

Violation of any of the above rules will result in immediate account termination and forfeiture of all associated balances. mywin96 reserves the right to notify the relevant authorities of suspected illegal activity.

Responsible Gambling

mywin96 takes its social responsibility seriously in promoting responsible gambling. Our platform is designed to provide entertainment, not as a source of income or a solution to financial problems.

To help members manage their gambling habits, mywin96 provides a range of self-protection options that can be requested through our customer support team:

• Setting daily, weekly or monthly deposit limits according to personal affordability.
• Option for temporary or permanent self-exclusion from the platform.
• Account suspension upon the member's request for a specified period of time.
• Links to relevant responsible gambling support resources.

If you or someone you know needs help with gambling habits, the mywin96 support team is available 24 hours a day, 7 days a week in Malay and English via live chat and email.

Disclaimer of Liability

The mywin96 platform is provided "as is" without any express or implied warranties. mywin96 does not guarantee that the platform will always be free from interruptions, technical errors or data loss.

To the extent permitted by law, mywin96 is not liable for any direct, indirect, incidental or consequential losses arising from the use of the platform, including:

• Financial losses incurred while playing games on the platform.
• Loss of data or account information due to technical disruptions beyond mywin96's control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Service disruptions caused by scheduled system maintenance or infrastructure failure.

mywin96's total liability to any member under any circumstances is limited to the amount deposited by that member in the 30 days prior to the claim being made.

Official Communications and Notices

All official communications from mywin96 to members will be sent to the email address registered at the time of account opening. It is the member's responsibility to ensure their email address is kept current and active.

mywin96 will not request sensitive information such as passwords or full payment card details via email. If you receive a communication claiming to be from mywin96 and requesting such information, please report it to our support team immediately.

Notices sent to the registered email address are considered received by the member within 24 hours of sending, regardless of whether the member has actually read them.

Dispute Resolution and Applicable Law

Should any dispute arise between a member and mywin96, the parties involved are encouraged to resolve it amicably first through the available customer support channels.

Formal complaints must be submitted in writing to the mywin96 support team via email. mywin96 will acknowledge receipt of the complaint within a reasonable time and endeavour to resolve it fairly and impartially.

This agreement is interpreted and enforced in accordance with the laws applicable to the international licence held by mywin96. Any legal proceedings arising from this agreement are subject to the jurisdiction specified in that international licence.