Privacy Policy mywin96

Clause 1

Introduction and Scope of Policy

This Privacy Policy governs how mywin96 collects, processes, stores and discloses personal information provided by or collected from users of the mywin96.org website and related platforms. By registering an account, accessing the mywin96 website or using any of the services offered, you agree to the terms set out in this document.

This policy applies to all registered members, prospective members in the process of registering, visitors to the mywin96 website and any party that interacts with our platform through legitimate communication channels, including live chat and customer support email.

Clause 2

Personal Information Collected

In the context of account registration and use of mywin96 services, we collect several categories of personal information. This information is required to verify identity, process financial transactions and comply with the international licensing requirements that govern our operations.

Information collected during registration and use of the platform includes:

• Full name as stated in a valid identity document (MyKad or passport)
• Date of birth for age verification purposes — only users aged 21 and above are permitted to register
• An active and valid email address for account communications
• A mobile phone number registered in Malaysia
• e-wallet account details, bank account details or crypto wallet information for deposit and withdrawal purposes
• A copy of an identity document for the Know Your Customer (KYC) verification process
• IP address, device type, browser used and technical information related to platform access
• Transaction records, game history and betting activity within the account

Clause 3

Purpose of Using Personal Information

mywin96 uses the personal information collected solely for legitimate business purposes consistent with the services we offer. We do not use your data for unrelated purposes without your prior consent.

The primary purposes for using mywin96 member personal information are:

• Identity and age verification of members during the mywin96 account registration process
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Account-related communications, including transaction confirmations, security notices and policy updates
• Provision of 24/7 customer support services in Malay and English
• Compliance with legal requirements and international licensing regulations governing our operations
• Detection and prevention of fraud, money laundering and other unlawful activities
• Service improvement, analysis of platform usage patterns and product development
• Management of VIP programmes, promotions and marketing communications to members who have consented to receive them

Clause 4

Disclosure of Information to Third Parties

mywin96 respects the confidentiality of your personal information. We do not sell, rent or disclose your personal data to third parties for independent marketing purposes without your explicit consent.

However, in certain limited circumstances, mywin96 may need to share information with the following parties:

• Payment service providers such as DuitNow gateways, FPX and e-wallet providers that process your transactions
• Licensed game software providers that supply games on the mywin96 platform, to the extent required for transaction verification
• Regulatory authorities and law enforcement agencies when required to do so by law or a valid court order
• Audit firms and third-party security services that assist us in maintaining the integrity of the platform

All third parties that receive your information from mywin96 are subject to binding data confidentiality agreements and are prohibited from using that information for purposes other than those specified.

Clause 5

Data Security and Protection Measures

mywin96 implements multiple layers of technical and organisational protection to ensure your personal information remains secure from unauthorised access, loss, modification or unintended disclosure.

The security measures we use include SSL/TLS encryption for all data communications, role-based access controls for internal staff, storage of passwords in an irreversible hashed format, continuous monitoring for suspicious activity within our systems, and regular penetration testing to identify and address security vulnerabilities before they can be exploited.

We also use two-factor authentication (2FA) as an additional security layer to protect member accounts from unauthorised access. Members are encouraged to enable this feature through their account settings.

Clause 6

Data Retention and Deletion

mywin96 retains members' personal information for as long as the account is active or for the period required to fulfil the purposes stated in this policy. This includes legal, accounting and reporting requirements set by the relevant licensing bodies and regulatory authorities.

Once an account has been officially closed, mywin96 will retain transaction records and identity verification information for the minimum period required by our international licensing regulations, generally not exceeding five years from the date of account closure, unless applicable law requires a longer retention period.

To request the deletion of your account or personal data, please contact the mywin96 customer support team via live chat or email. Requests will be processed subject to the minimum data retention requirements set by applicable laws and licensing.

Clause 7

Cookies and Tracking Technology

The mywin96.org website uses cookies and similar tracking technology to improve your browsing experience, analyse usage patterns and ensure the technical functions of the platform run smoothly. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Session cookies required to maintain your login status while using the platform
• Preference cookies that save your chosen language and display settings
• Analytics cookies that help us understand how users interact with our website
• Security cookies that help detect and prevent fraudulent activity

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the mywin96 platform and your overall user experience.

Clause 8

Your Rights as a Data Owner

mywin96 recognises and respects your rights as the owner of your own personal data. You have the right to access a copy of the personal information we hold about you, request correction of inaccurate or outdated information, restrict the processing of your data in certain circumstances, and where appropriate, request the transfer of data to another platform.

To exercise any of these rights, you may submit a written request to the mywin96 support team. We will process each request within a reasonable timeframe and will provide a written response regarding the action taken. An identity verification process may be required before we can disclose or modify any personal data.

Clause 9

Contact Us About Privacy

If you have any questions, concerns or complaints regarding the mywin96 Privacy Policy or how we handle your personal information, please contact our customer support team who are available 24 hours a day, 7 days a week.

You can reach us via the live chat service available directly on the mywin96 platform or through our support email. Our team is ready to assist you in Malay and English.